Tool profile
Tidio
Tidio is an AI customer support software suite. It merges help desk, live chat, chatbot, and AI agent features into one seamless platform. With Lyro, the customer service AI agent, businesses can resolve up to 67% of all tickets automatically.
What is Tidio?
Tidio is an AI customer support software suite that merges help desk, live chat, chatbots, and the Lyro AI agent into a single web platform. It is built for businesses ranging from SMBs to large enterprises, with notable users including Jaguar, The Body Shop, Under Armour, Lacoste, and Gecko Hospitality. The platform stands out for its ease of use, requiring only a single line of code for setup and offering native Shopify and WordPress extensions. Lyro allows businesses to resolve up to 64% to 67% of customer support queries automatically, trained simply by uploading FAQs and knowledge bases.
For exact pricing details, check their pricing page for current plans, as specific cost figures are not listed outside of the note that Tidio offers affordable, scalable plans with a free 7-day trial and no credit card required. Built using Anthropic's Claude NLP, LLM, JavaScript, and OpenAPI technologies, Tidio supports multichannel interactions across Messenger, Instagram, WhatsApp, email, and live chat, making it a flexible option for retail, ecommerce, tech, and service companies looking to manage their support workload from a single dashboard.
Features
Live Chat
Talk to your customers in real time. Solve issues, build engagement, generate leads, and sell. You can even switch to video.
Help Desk
Manage your support workload from a single dashboard. Resolve issues, track user interactions, respond via different channels.
Chatbot
Create chatbot automation flows with the no-code visual builder. Customize settings to focus on support, engagement, or sales.
AI Agent
Resolve up to 64% of all customer support queries. Provide truthful, helpful answers in your brand's tone of voice.
Multichannel Support
Interact with your customers across social media (Messenger, Instagram, WhatsApp), email, and live chat.
Ease of Use
Set Tidio up with a single line of code. No development required. Train your bot by simply uploading your FAQs.
No Learning Curve
Configure all features with just a few clicks. Make use of live chat and email support, Tidio's help center, and video tutorials.
Transparent Pricing
Enjoy the clarity of Tidio's affordable pricing plans catered to businesses of all sizes.
Free Trial Available
Try Tidio out at no cost. All plans come with a free 7-day trial. No credit card required.
Screenshots
Tidio vs. its alternatives
Frequently asked questions
How much does Tidio cost?
Exact numerical pricing is not listed in the facts, but Tidio offers affordable, scalable pricing plans catered to businesses of all sizes, along with a free 7-day trial that requires no credit card.
Who is Tidio used for?
Tidio is used by businesses across the board, from SMBs to large enterprises, with major customers including Jaguar, The Body Shop, Under Armour, Lacoste, and Gecko Hospitality. It is especially popular among ecommerce, retail, tech, and service companies.
What platforms does Tidio support?
Tidio operates on the web and provides native integrations and extensions for Shopify and WordPress.
What is the Lyro AI Agent?
Lyro is Tidio's conversational AI agent built with Anthropic's Claude NLP and LLM technologies, capable of resolving up to 64% to 67% of customer support queries by training on your uploaded FAQs.
How do you set up Tidio?
Tidio can be set up with a single line of code with no development required, and you can train the bot simply by uploading your FAQs and knowledge base.
What are the best alternatives to Tidio?
Alternatives to Tidio include Intercom, Zendesk, LiveAgent, LiveChat, and Freshdesk. You might prefer these competitors depending on your specific enterprise needs, channel requirements, or platform preferences.
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