Tool profile
Crisp Chat
Multi-channel customer support software
What is Crisp Chat?
Crisp Chat is a multi-channel customer support software in the CRM category, built for businesses that want to manage email, live chat, and social media from a single platform. It stands out with a User-Friendly Interface that requires no extensive technical knowledge, along with a Customizable Chatbox to maintain brand consistency, real-time notifications for incoming messages, and built-in CRM functionalities.
The platform also provides detailed analytics and reporting features to help track performance metrics. For pricing, Crisp Chat costs $95 per month for unlimited users, unlimited agents, and unlimited emails, and the service supports Freemium and Free trial options. Users can access the platform across Android, Desktop, Web, and iOS devices.
Features
User-Friendly Interface
Crisp Chat offers an intuitive and easy-to-navigate interface, making it accessible for users without needing extensive technical knowledge.
Multi-Channel Support
The platform supports various communication channels including email, live chat, and social media, helping businesses manage all customer interactions from a single platform.
Real-Time Notifications
Crisp offers real-time notifications for incoming messages, ensuring that responses are timely, which can enhance customer satisfaction.
Customizable Chatbox
Businesses can customize the chatbox to match their brand’s theme, which helps in maintaining brand consistency.
Integrated CRM Features
Crisp includes built-in CRM functionalities, allowing businesses to track and manage customer interactions efficiently.
Analytics and Reporting
The platform provides detailed analytics and reporting features, which help businesses track performance metrics and improve customer service strategies.
Screenshots
Crisp Chat vs. its alternatives
| Crisp Chat |  Olark |  Intercom |  LiveAgent |  LiveChat | |
|---|---|---|---|---|---|
| Pricing | $95/mo | — | — | $15/mo | $20/mo |
| Platforms | |||||
| Listed features | 6 | 5 | 43 | 32 | 5 |
Frequently asked questions
How much does Crisp Chat cost?
Crisp Chat costs $95 per month, which includes unlimited users, unlimited agents, and unlimited emails. Additionally, the platform offers Freemium and Free trial options.
What is Crisp Chat used for?
Crisp Chat is used as a multi-channel customer support software in the CRM category to manage email, live chat, and social media interactions from a single platform.
What platforms does Crisp Chat support?
Crisp Chat is available on Android, Desktop, Web, and iOS platforms.
Does Crisp Chat include a customizable chatbox?
Yes, businesses can customize the Crisp Chat chatbox to match their brand’s theme, helping maintain brand consistency.
What CRM features are included in Crisp Chat?
Crisp Chat includes built-in CRM functionalities that allow businesses to track and manage customer interactions efficiently.
What are the best alternatives to Crisp Chat?
Some of the known alternatives to Crisp Chat include Olark, Intercom, LiveAgent, LiveChat, and Zendesk. You might explore these options if you are looking for different multi-channel support and CRM capabilities.
Alternatives to Crisp Chat
Read the full comparison →Olark
Real-time chat and monitoring of your website visitors through Google Talk and Jabber.
tawk.to
tawk.to is a free live chat app that lets you monitor and chat with visitors on your website or from a free customizable page
Drift
A messaging app that helps you grow your business.
