Tool profile
LiveAgent
LiveAgent is a fully-featured live chat and help desk software with AI functions. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!
What is LiveAgent?
LiveAgent is a customer support platform featuring live chat, a universal inbox, and a built-in call center designed for businesses of all sizes, including startups, SMEs, and large corporations. The software includes over 180 features and 200 integrations, offering tools such as an AI chatbot, knowledge base management, ticket management, and call analytics. Well-known users include Huawei, Yamaha, BMW, and Oxford University.
Pricing for LiveAgent starts at $15 per month for the Small plan, and the platform supports a freemium model along with a free 1-month trial. Users can access the platform via Web, Android, and iOS mobile apps. While the facts highlight a robust set of ticketing and call center features, check their official pricing page for current plans and exact tier limitations.
Features
Ticket management
Live Chat & In-App-Messaging
AI Chatbot
AI answer assistant
Email notifications
Email Templates
Emailing
Live Chat Support
Call Forward
Call Transfer
Call Analytics and Reporting
Attachment viewer
Spam filter
Help desk & requests management
Reports
Reporting
Reports & analytics
Knowledge Base
Knowledge Management
Customer Service
Customer Support
Customer Feedback Widget
Customer Management
Mobile Apps
White Labeling
Chat
Chat Support
Gamification
Social Media Integrations
Time Tracking
Email Management
IVR
Screenshots
LiveAgent vs. its alternatives
Frequently asked questions
How much does LiveAgent cost?
LiveAgent pricing starts at $15 per month for the Small plan. The service also features a freemium model and a free 1-month trial.
Who is LiveAgent for?
LiveAgent is built for businesses of all sizes looking to improve customer service, including startups, SMEs, and large corporations across various industries.
What platforms are supported by LiveAgent?
LiveAgent is available on the Web, as well as through mobile apps for Android and iOS devices.
What features are included in LiveAgent?
LiveAgent includes a universal inbox, real-time live chat, a built-in call center, an AI chatbot, an AI answer assistant, ticket management, knowledge base management, time tracking, and call analytics.
What are the best alternatives to LiveAgent?
Top alternatives to LiveAgent include Intercom, Zendesk, HelpScout, LiveChat, and Kayako. You might prefer these alternatives depending on your specific customer support workflow and feature requirements.
Does LiveAgent offer an AI chatbot?
Yes, LiveAgent includes both an AI chatbot and an AI answer assistant among its over 180 features.
