Tool profile
JivoChat
JivoChat is a live chat that enables you to talk to visitors on your website
What is JivoChat?
JivoChat is built for businesses looking to manage customer communications through a single interface that handles live chat, phone, email, and social media channels. It stands out with real-time visitor monitoring for targeted proactive chats, customizable chat widgets to match brand identity, and automated messages and bots to handle inquiries during off-hours. Customer service teams can also respond on-the-go using the mobile applications available for iOS and Android.
While the platform provides omni-channel support and multi-platform integration across websites, social media, email, and phone, exact plan costs are not listed in the provided data. Users interested in specific pricing details should check their pricing page for current plans. Those looking for different systems can also evaluate known alternatives such as Intercom, Chat.io, LiveAgent, LiveChat, and tawk.to depending on their specific support workflow requirements.
Features
Multi-Platform Integration
JivoChat integrates seamlessly with multiple platforms such as websites, social media channels, email, and phone, allowing businesses to manage all customer communications from a single interface.
Real-Time Visitor Monitoring
The software offers real-time visitor monitoring, giving businesses insights into how customers are interacting with their site, which can help in targeting proactive chats.
Customizable Chat Widgets
JivoChat offers a high level of customization for chat widgets, enabling businesses to align the chat interface with their brand identity and improve user experience.
Mobile App
JivoChat has mobile applications for both iOS and Android, allowing customer service teams to respond to inquiries on-the-go.
Omni-Channel Support
The platform supports various communication channels, including live chat, phone, email, and social media, centralizing customer interactions.
Automated Messages and Bots
JivoChat offers automated message features and bots to help businesses promptly address customer inquiries and provide immediate assistance even during off-hours.
Screenshots
JivoChat vs. its alternatives
Frequently asked questions
How much does JivoChat cost?
Exact pricing is not listed in the provided data, so check their pricing page for current plans.
What is JivoChat used for?
JivoChat is a live chat and customer support tool that enables businesses to talk to website visitors and manage all customer communications from a single interface.
What platforms does JivoChat support?
JivoChat offers mobile applications for Android and iOS, and runs on the Web.
How does real-time visitor monitoring work in JivoChat?
The software offers real-time visitor monitoring to give businesses insights into how customers are interacting with their site, which helps in targeting proactive chats.
Can JivoChat handle customer inquiries outside of business hours?
Yes, JivoChat offers automated message features and bots to help businesses promptly address customer inquiries and provide immediate assistance even during off-hours.
What are the best alternatives to JivoChat?
Some known alternatives to JivoChat include Intercom, Chat.io, LiveAgent, LiveChat, and tawk.to. You might prefer these options depending on your specific customer support feature and channel requirements.
Alternatives to JivoChat
Read the full comparison →
tawk.to
tawk.to is a free live chat app that lets you monitor and chat with visitors on your website or from a free customizable page
