Tool profile

Usersnap

Usersnap is a customer feedback software for SaaS companies that need to constantly improve and grow their products.

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Updated Oct 8, 2026Facts from SaaSHub and usersnap.comHow we review

Platforms

Web

Pricing

$69/moOpen sourcePaidFree trialOfficial pricing

What is Usersnap?

Usersnap is customer feedback software designed for SaaS companies that need to constantly improve and grow their products. It is available on the Web platform and supports a range of features including Surveys, an NPS Widget, Screen recording, Voice recording, Bug Tracking, Feedback boards, and a Customer portal.

Pricing starts at $69 per month, which includes 10 team members and 5 feedback projects, with flexible pricing options and a free trial available. Check their pricing page for current plans if you need custom configurations. Known alternatives to consider include BugHerd, zipBoard, Hotjar, productboard, and Canny.io.

Features

Screen recording

Voice recording

Feedback widget

Feedback boards

Feedback & Commenting

Bug Tracking

Integrations

Feedback Collector

Flexible Pricing

NPS Widget

Customer Support

Customer Feedback Widget

Customer portal

Surveys

Screenshots

Usersnap vs. its alternatives

	Usersnap	BugHerd	zipBoard	Hotjar	productboard
Pricing	$69/mo	—	—	—	—
Platforms				—
Listed features	14	—	—	—	10

Frequently asked questions

How much does Usersnap cost?

Usersnap pricing starts at $69 per month for 10 team members and 5 feedback projects. A free trial is available, and you should check their pricing page for current plans and details.

Is Usersnap free?

Usersnap is a paid software that offers a free trial, but it does not have a permanently free tier listed in its pricing facts.

Who is Usersnap used for?

Usersnap is built for SaaS companies that need to constantly improve and grow their products by collecting customer feedback.

What platforms does Usersnap support?

Usersnap operates on the Web platform.

Does Usersnap include screen and voice recording?

Yes, Usersnap includes both screen recording and voice recording features alongside its bug tracking and feedback tools.

What are the best alternatives to Usersnap?

Some of the known alternatives to Usersnap include BugHerd, Hotjar, and productboard. You might prefer these alternatives depending on your specific workflow for bug tracking, user behavior analytics, or product roadmap management.

Alternatives to Usersnap

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BugHerd

BugHerd: The Website Feedback Tool for Agencies

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zipBoard

ZipBoard is a web-based visual bug tracking & issue tracking tool that helps developers, testers and project managers collaborate during website and elearning development.

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